How to Create Raving Fans from Current Customers
As a wedding photography business owner, you spend months working side-by-side with your clients and providing them with great service leading up to the wedding day. Once wedding is over, your work is still not over! In fact, when it comes to providing your couples with a great experience and turning them into raving fans of your business, the work is just beginning.
By ensuring that your current customers are delighted and thrilled by you and your services, you increase the chances that they will continuously rave about you to their friends and family. This can lead to referrals and more bookings for your business. Here’s how to create raving fans from current customers.
Surpass Expectations
Leading up to the wedding day, you know the importance of responding quickly to emails and constantly helping your couples out whenever possible. After the wedding, it is crucial that you keep that same mindset and work ethic with your clients.
When it comes to delivering their images to them, continuously keep them updated on the status of their photos. More importantly, under-promise and over-deliver on your turnaround time! A common question for clients to ask is, “How long does it take for you to deliver the images to us?” When this is asked, be sure to give a realistic deadline, and then surpass it. An easy way for you to accomplish this is to send your images to a photo editing company, such as ShootDotEdit. [···]